II.            BPM Lifecycle

BPM Lifecycle means that the management practice of BPM characterized as a continous lifecycle of BPM activities

Set of activities :

• Planning               : develop strategy and plan for organization. Plan it’s mean that start with understand the strategy and goal. From planning we can set the strategy and direction for BPM Process
• Analysis                :  incorporates several methodologies with the goal
• Design                 : design of how end to end work occurs to deliver value to customer. Design including what work is performed, what time, and what location. In BPM lifecycle design look at standardizing or automating adhoc activities
• Modeling             : The first time the entire end to end business process has been documented
• Monitoring         : provides critical process performance information to goals and value to the organization transformation. the result for monitoring is improvement, redesign or reengineering activates.
• Transformation :  implements the output or analysis and design cycle

There are three different types of end-to-end business processes:

1. Primary process

This process is directly deliver value to customer. The process represent the essential activities an organization performs to fulfill its mission. The each step from the process can adds value, that impact for deliver value to customer

2. Support process

This process is to support primary processes by managing resources and/or infrastructure required by primary processes.The examples of support processes include information technology management, facilities or capacity management, and human resource management. The fact that support processes do not directly deliver value to customers

3. Management process

Management processes are used to measure, monitor, and control business activities.

Types of Activities :

1. Value Added

Is an activity that impact or contribute to the process output

2. Handoff

Is an activity that pass control of the process. The example of handoff activity is transferring a customer to another department after determining the appropriate group to resolve their issue

3. Controls and Controls Activities

Controls assure that the processes behave within desired tolerances. Controls activities is prevent, detect, correct undesirable conditions and change the flow to meet the goal