III. BPM Critical Success Factor

There are 4 factor that effect to BPM Lifecycle :

1. Culture

each organization have a different culture, culture will be efect to BPM and we can design the culture. The example is believe, ethnic, etc

1. Leadership
2. Value

The principle of the organization

1. Belief

There are the dimmension that effect to BPM :

1. Culture and Strategy

When we design the business process we need the strategy that align with business process. Strategy will effect to business process.

2. Metodology

To define the specific of business process that can be the standart of culture and strategy

3. Information Technology

4. Process Awarness

It’s about people. For example how to educate people in MRT

1. Process Measurres : It’s purpose to evaluate

2. Sponsorship

3. Responsibility

Business Process Management Success Factors :

1. Alignment of Strategy, Value Chain and Business Process

The most successful organizations implementing BPM is alignment of     business strategy, value-chain definitions, and business processes. Business    strategy set the primary direction of the enterprise and leads to enterprise          and business unit goals

2. Goals

Business goals are most often an output of an organizations strategic planning   efforts.

3. Executive Sponsorship/Governance

Executive leadership responsibility to oversee the performance of key processes

4. Process Ownership

A process owner is responsible for the entire end-to-end process across functional departments

1. Metrics, Measures and Monitoring

Business process measurement and monitoring provides critical feedback on process design, performance, and compliance.

1. Institution Practices

Create an organizational practices and mastery of concepts and skills for an entreprise and it’s customer